Processing time
Please allow 3 – 5 business days for your order to be processed for delivery after the usual waiting days included in the creation. Processing times are not included in the estimated delivery time at checkout.
During sales and high volume periods processing time is 7-10 days. Shipping rates – might be calculated at checkout or be communicated to buyer by email or phone.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending a whatsapp message to 07017974227 including your item description.
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 5 days before contacting us because packages may have been delayed by selected courier service.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however, items will be resent if a package cannot be traced.
Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. House of Vesy (HOV) has no control over these charges as they vary between countries. These charges are the customers responsibility.
In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.
Pickups
The Lagos office at Magodo-Ikosi is open from Monday to Friday between 10am & 3pm for pickups. We encourage all urgent orders to choose this shipping option.
Due to limited transportation availability as a result of the COVID-19 pandemic, please allow an additional 1-2 business days (Lagos shipments) and 3-6 business days (Out-of-state shipments) in transit time on all deliveries.
Delivery Policy
Processing time (ready to wear)
Please allow 2-4 business days for your order to be processed. Processing time (bridals/occasion/bridesmaids )
Please allow the specified time discussed during your consultation for your order to be processed.
Processing times are not included in the estimated delivery time at checkout.
During sales and high volume periods processing time is 4-5 days.
Shipping rates are Calculated at checkout and vary depending on your delivery location.
Dispatch Notification
If you have not received a dispatch/delivery notification within the specified processing time or the dispatch date,
Please notify us by sending an email to info@houseofvesy.com
Please include your order number and item.
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra
2-3 days before contacting us because packages may have been delayed by selected courier service.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charge
Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government.
House of Vesy has no control over these charges as they vary between countries. These charges are the customers responsibility.
In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending your shipping address.
Pickups
The Lagos office is open for pickups. We encourage all urgent orders to choose this shipping option.
Due to limited transportation availability as a result of the
COVID-19 pandemic, please allow an additional 1-2 business days (United States shipments)
and 2-3 business days (international shipments) in transit time on all deliveries.
Sizing
Please check product description or product specific size guide if there may be style specific size variation
or
You can also contact customer care via WhatsApp or email for sizing assistance. (Some styles may run True-to-size / Run-Large / Run-Small)
Alterations
- We strongly advice custom size clients to come in for a fitting! Or send in images or videos of the pieces on them for virtual fittings if they are unable to come in to the studio.
- Custom outfits resizing comes at no additional cost if measurements alterations are from our end.
- Should Incase it is per client’s mistake, it comes at a NGN15,000 (Fifteen thousand Naira) charge.
- Alterations on non custom orders is at an additional cost of NGN10,000 (Ten thousand Naira ONLY)
